Security Information-Guidelines uses the latest technology to provide you with a fast, secure way of transferring funds to and from your HotForex Card account. The security and integrity of your personal information is our top priority, and in order to protect it, we employ all available measures. Information is stored in a highly secured data centre environment. Refined systems and regular backups are used to ensure that your transaction history remains safe.


At CSC Europe Limited we help protect your information by keeping all of your personal information in a secure environment. When you make a transfer to or from a merchant, your personal financial information is not shared and your payment method is not disclosed. By using CSC Europe , you reduce the possibility of your personal information being exposed over the Internet.


Security Guidelines


In order to protect your accounts, please keep the following guidelines in mind:


1.  Never share your Password or Secure ID with anyone. You will never be asked to disclose your password or Secure ID by a CSC Europe representative or anyone affiliated with CSC Europe .

2.  Create a secure password by ensuring that it is not easy to guess. The best passwords are at least 8 characters in length, and combine letters and numbers. Combining a simple phrase with a couple of significant numbers or letters is an easy way to create an easy to remember and secure password.

3.  Do not use the same password at CSC Europe that you use for other online merchant or services. Using the same password at multiple sites will increase the chances of someone being able to access your account.

4.  Remember to periodically update your password. By changing your password on a regular basis, you reduce the chance of it being compromised. Also, if you ever suspect that someone might have discovered your password, be sure to reset it as soon as possible.

5.  Ensure that no one has unauthorised access to your PC and no person by means of physical presence can install unauthorised software on your PC.

6.  Ensure that you make use of only licensed software on your PC.

7.  Wherever possible make sure that your operating system, browser and mail are running on the latest version and you have installed all the latest service packs and hot fixes.

8.  Ensure that your mail client is configured not to allow system generated emails to be sent without your confirmation. This will prevent applications sending unauthorised emails.

9.  Make sure that the anti-virus software is updated regularly.

10.  Do not open suspicious or unfamiliar e-mails.

11.  If possible install desktop firewall for spyware detection.

12.  Ensure that you have control over the shared folders on your PC as a shared folder could make your PC vulnerable to unauthorised installation of suspicious software.

13.  We recommend you monitor your accounts regularly for unusual activity and report any suspicious activity to us immediately via e-mail to





1. Phishing


Phishing is a type of scam designed to steal your identity to gain access to your banking accounts. In phishing scams, the scam artists entice you to disclose valuable personal data such as bank and credit card account numbers, passwords, PINS or other information, by convincing you that they are genuinely communicating directly from the Bank.


There has been an increasing trend internationally and now locally for such Phishing schemes to be carried out online through spam e-mail or pop-up windows.


2. Keystroke logging


What is keystroke logging?


By making use of either software or hardware to capture the user's keystrokes, keystroke logging gathers information about internet users without their knowledge or consent and delivers that information to potential fraudsters.


How are key loggers installed?


The software can be installed on the physical machine or the user can be encouraged to run an email attachment that, when executed, will install the key logger. Other methods used are viruses and worms. A hardware key logger is a unit that is installed with the keyboard or it is a cable, hence it can look similar to common computer equipment. The fraudster would need physical access to a PC to install these devices. A key logger has the ability to capture your profile number, PIN and password. A level of Secured Sockets Layer (SSL) will protect your personal information between your browser and our secure website. SSL does not encrypt the data that is sent between the keyboard and the computer.


Fraud preventative tips


•  We recommend you monitor your accounts regularly for unusual activity and report any suspicious activity to us immediately via e-mail to

•  Remember to always keep your PIN and Password a secret.

•  We encourage you to install and maintain up-to-date antivirus software as such software can reduce the likelihood of online fraud.

The HF PaySpark Card is issued by CSC Europe Limited. CSC Europe Limited is a Cyprus registered e-Money company regulated by the Central Bank of Cyprus. Registered Office Address: 23, Zachariadhes Court, 15 Nicodemou Mylona Street, Larnaca 6010, Cyprus