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Privacy Policy
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GENERAL
This Privacy Policy describes the type of personal information we collect from our Clients and sets out the terms on which we use and process that information.
“Personal data” means any information relating to an identified or identifiable person (“Data Subject”). Identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as: name, a photograph, address, an e-mail, an identification number, location data, an online identifier – e.g. IP address, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
CSC Europe Limited (“CSC Europe”) considers the protection and security of personal information fundamental right of each individual and takes the processing of such information responsibly. This Privacy Policy determines our obligations on one side and Clients’ rights on another, as provided by the new EU General Data Protection Regulation (“GDPR”), which came into force on 25 May, 2018 and was made directly applicable to all EU Member States. The Policy follows strictly the requirements of the Law Providing for the Protection of Natural Persons with Regard to the Processing of Personal Data and for the Free Movement of Such Data (Law 125(I) of 2018) as well.
The Privacy Policy explains how CSC Europe uses and secures Clients’ personal data whilst they are using the CSC Europe website (www.csc24seven.eu) or any web portal that is owned and hosted by CSC Europe when the Client enters into a contract with us.
WHY WE COLLECT PERSONAL INFORMATION
CSC Europe Limited is an Electronic Money Institution operating under license No. 115.1.3.2 granted by the Central Bank of Cyprus (www.centralbank.cy). As a regulated financial company we collect Customers data in order to comply with our legal obligations laid down by the rules governing our operations. CSC Europe uses personal information to identify and verify the Customers and support them with proper management of accounts and transactions, but also to reduce effectively any exposure to fraud.
Please contact us if you have any questions about how your personal information is used by us at e-mail:compliance@csc24seven.com or by writing to us at the registered address specified above.
TYPE OF PERSONAL INFORMATION AND DOCUMENTS WE COLLECT
We collect personal information and documents about you when you apply to become a Client and open account with CSC Europe . This information may include: your name, date of birth, nationality, home address, details on occupation, contact information such as phone number and email address, but also identity verification information including: images of your government issued identity document (passport, national ID Card or driving license), residence verification information such as utility bill details or similar information. In some circumstances we may conduct a background check on your financial situation by obtaining information about your business and source of wealth, in order for us to comply with our legal obligations under the Prevention and Suppression of Money Laundering and Terrorist Financing Laws of 2007-2021 and the relevant Directives of the Central Bank of Cyprus.
We collect information on which pages of our website you visit, IP addresses, the type of browser you use and the times you access our website.
COOKIE POLICY
A cookie is a small file of letters and numbers downloaded on to a device (computer, smart phone etc.) when the user accesses certain websites. Cookies allow a website to recognize a user’s device, remember essential information and work in a better, more efficient way. Different categories of cookies:
- First party cookies. First party cookies are set by the website, that the user is browsing and they can only be read by that particular website.
- Third party cookies. Third party cookies are set by a different organization to the owner of the website that is visited. For example, the website might use a third party company who will set their own cookies to perform this service.
- Session cookies. Session Cookies are stored only temporarily during a browsing session and are deleted from the user’s device when the browser is closed. Session cookies help our websites remember what you chose on a previous page, avoiding the need to re-enter information. Session cookies expire after a browser session ends, so are not stored long term.
- Persistent cookies. These type of cookies are saved on the computer for a fixed period (and are not deleted when the browser is closed. Persistent cookies are used where the website needs to know who you are for more than one browsing session. For example, these types of cookies are used to store the preferences, so that they are remembered for the next visit.
Cookies that we use: We use two cookies which are essential for its backend server software (ColdFusion) to work properly: CFID and CFTOKEN. These are used as a pair to create a unique session ID in order that our web systems can uniquely identify a visitor’s session. This information is not used or stored outside of our systems. No personal information of any kind, related to the visitor, is collected or stored in these cookies. These are session cookies and will expire when your session expires (i.e. when you close your browser or navigate to another page). We use third party and persistent cookies to provide you with additional website functionalities. Additional Information about cookies you can find at: http://www.allaboutcookies.org / By continuing to use our websites you agree to the use of these Cookies and to our Cookie Policy.
HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information to service your account and to improve our service to you.
OUR COMMUNICATION WITH YOU
We communicate with our Customers via email to provide the requested services. We may also communicate with Customers by phone to: • Resolve complaints or claims We use your email or physical address to confirm the opening of your CSC Europe account, to send you activation code of your pre-paid card, to send you information about changes to our products and services, and to send notices and other disclosures required by Law.
DISCLOSURE OF YOUR PERSONAL INFORMATION TO THIRD PARTIES
There are circumstances in which we may need to share your personal data. We may need to do this in order to help us carry out our operations.
Third party service providers are contractually bound with us to protect and use your personal data only for the purposes for which it is disclosed and we ensure that such third parties are subject to the same protective rules as those described in this Privacy Policy.
HOW WE STORE YOUR PERSONAL INFORMATION
The Personal Information you provide to us is stored on our secure servers. Any payment transaction is securely encrypted. You are responsible to keep strictly confidential any security credentials provided to you for access to our site and to your personal account. We ask you not to share them with anyone.
The data that we collect from you may be transferred to and stored at a destination both within and outside of the EEA. It may also be processed by staff operating outside the EEA who work for us or for one of our partners. This could be related to fulfilment of your order, processing of your payment details and provision of support services.
SECURITY OF YOUR PERSONAL INFORMATION
- Restricted accesses to Personal Information - Restricted policies on user accesses - Transport Layer Security (TLS) to ensure the confidentiality of your information during transmission over internal or public network. - Systems hardening to protect our servers from vulnerabilities and attacks - Audit trails to track changes on your Personal Information
Only authorized personnel are permitted access to your Personal Information, and these personnel are required to treat the information as highly confidential. The security measures will be reviewed regularly in light of new and relevant legal and technical developments.
YOUR RIGHTS TO PROTECTION OF PERSONAL DATA UNDER THE NEW GDPR
As an individual, you have certain rights under the GDPR regarding the use of your personal information. These rights include the following:
• You have the right to obtain without undue delay the rectification of inaccurate personal data we maintain for you. You can review the personal information you have provided us and make any desired changes to such information, or to the settings for your CSC Europe account, at any time by logging in to your account.
• You can instruct us to share your personal information with other parties subject to your written direction and explicit consent to do so.
• You can withdraw your consent to process your personal data at any time.
You can send these requests to e-mail: compliance@csc24seven.com or by post to the registered address of our Company.
IF YOU WISH TO COMPLAIN
Our Company is responsible for ensuring that our day-to-day procedures comply with this Privacy Policy. If you want to exercise your right to access your information, have any questions about this Privacy Policy, or wish to lodge a complaint about how your personal data is used by CSC Europe , you can contact us electronically at the email address given above or by writing to our registered address.
Office of the Commissioner for Personal Data Protection of Cyprus |